We want you to shop with confidence. Here's exactly when and how we handle refunds.
The table below outlines exactly which situations qualify for a refund. We've kept this as straightforward as possible.
| Situation | Refund Available? | Notes |
|---|---|---|
| eSIM purchased but QR code not yet scanned | ✓ YES | Must be within 30 days of purchase |
| QR code scanned but eSIM not yet used in Pakistan | Case by case | Contact support — we review individually |
| eSIM activated & data used | ✗ NO | Digital products cannot be returned once used |
| eSIM not working due to our technical error | ✓ YES | Full refund or free replacement issued |
| Device incompatible with eSIM | ✓ YES | Only if QR not scanned & reported within 7 days |
| Duplicate order (same plan bought twice) | ✓ YES | One order refunded — contact us immediately |
| Changed your mind after QR is scanned | ✗ NO | Once installed, the eSIM profile is activated |
| Request made after 30 days | ✗ NO | Requests outside the window cannot be processed |
If you believe you're eligible for a refund, follow these steps. We process all requests within 2 business days and respond to every email.
Include your order number (starts with BDE-), the email address used at checkout, and a brief description of the issue.
Our team verifies your order status — whether the QR code has been scanned and whether any data has been consumed. We respond within 2 business days.
If approved, we cancel the eSIM on our end and initiate the refund. You'll receive a confirmation email from us and from Stripe/your payment provider.
Refunds take 5–10 business days to appear depending on your bank. The refund is issued to the original payment method — no exceptions.
If your eSIM fails to activate or doesn't work in Pakistan due to a technical fault on our side, you are entitled to either a full refund or a free replacement eSIM — your choice.
We do not offer partial refunds for partially used data. For example, if you purchase a 5GB plan and use 2GB, we cannot refund the remaining 3GB. However, if you run out of data before your validity period ends, you can top up via the Track My eSIM page.
If you wish to cancel an order that has not yet been provisioned (i.e. the QR code email hasn't been sent yet), please contact us immediately at support@bigdataesim.com. We process orders quickly — typically within minutes of payment — so please act fast.
Once an eSIM QR code has been delivered to your email, the order is considered fulfilled and standard refund eligibility applies as described above.
Orders placed using promotional codes or discounts are subject to the same refund policy. The refund amount will reflect the discounted price actually paid — not the full retail price.
BigDataESIM Ltd is registered in England & Wales. As a UK-based company, we comply fully with the Consumer Contracts Regulations 2013. Under these regulations, the standard 14-day cancellation right does not apply to digital content that has been downloaded or started — which includes eSIM profiles that have been scanned/installed.
However, we go beyond the legal minimum by offering a 30-day refund window for un-scanned eSIMs, and by handling every case individually and fairly.
Our UK support team responds to every email within 2 business days — usually much faster.
📧 Email support@bigdataesim.comLast updated: May 2026 · BigDataESIM Ltd · Registered in England & Wales
