How we collect, use, and protect your personal data — in plain English.
BigDataESIM Ltd ("we", "us", "our") is the data controller for personal data collected through this website. We are registered in England & Wales and operate under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Our contact for data protection enquiries: support@bigdataesim.com
| Category | Data Collected | When |
|---|---|---|
| Account data | Name, email address, phone number, password (hashed) | When you create an account |
| Order data | Plan purchased, order number, ICCID, purchase date | When you buy a plan |
| Payment data | Payment confirmation, last 4 digits of card (via Stripe — we never store full card numbers) | At checkout |
| Technical data | IP address, browser type, pages visited, referring URL | Automatically when you visit |
| Communications | Emails you send to support, any feedback submitted | When you contact us |
We do not collect sensitive personal data such as health information, financial account numbers, or government ID numbers.
| Processing Activity | Legal Basis |
|---|---|
| Processing your order and delivering your eSIM | Contract — necessary to fulfil our agreement with you |
| Maintaining financial records | Legal obligation — UK tax and accounting law |
| Fraud detection and security | Legitimate interests — protecting customers and our business |
| Website analytics | Legitimate interests — improving our service |
| Marketing emails (if opted in) | Consent — only where you have explicitly agreed |
| Data Type | Retention Period |
|---|---|
| Order & payment records | 7 years (UK financial regulation) |
| Account data (active customers) | While account is active + 2 years |
| Account data (inactive) | Deleted after 3 years of inactivity |
| Support correspondence | 3 years |
| Server/access logs | 90 days |
You may request deletion of your account at any time by emailing support@bigdataesim.com. We will delete all data except what we are legally required to retain.
As a UK resident you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where there's no legal reason to retain it.
Ask us to pause processing your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, email support@bigdataesim.com. We will respond within 30 days.
We take data security seriously and implement the following measures:
In the unlikely event of a data breach affecting your rights and freedoms, we will notify you and the ICO within 72 hours as required by UK GDPR.
For any privacy-related enquiry or to exercise your rights, please contact us at:
Email: support@bigdataesim.com
Subject line: "Data Privacy Request"
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
🌐 ico.org.uk · 📞 0303 123 1113
We respond to all privacy enquiries within 30 days — usually much faster.
📧 Email support@bigdataesim.comLast updated: May 2026 · BigDataESIM Ltd · Registered in England & Wales
